Frequently asked questions

No. Implementation involves no construction work and does not interrupt the site’s routine.

The penalty is pro rata, in proportion to the savings SEA has already generated: if there has been no result yet, the penalty is zero.

Medium and large water consumers: hospitals, retail chains, manufacturers, educational institutions, hotels and shopping centres.

Coverage is nationwide, with our own presence in 14 locations. The full list is on the Where we operate page.

It depends. SEA 360º can cut water spending by up to 70%. TDRR remote monitoring on its own delivers an average 10% reduction, by spotting leaks and faults early.

In the operation with figures audited by a third party, Rede D’Or, in a GRI report, the reduction was 16.5%, with 260k m³ saved across 40 hospitals. Remote monitoring on its own delivers an average reduction of around 10%, and the full SEA 360º programme reaches 70% at operations with greater potential. The outcome of each operation depends on what the measurement finds there.

Through the international IPMVP protocol. The baseline is built from the site’s consumption history and adjusted by multivariate regression, which makes the result auditable.

It is the continuous control of how water is consumed in an operation: metering, identifying losses and taking action to keep consumption efficient. At T&D, this control is done with telemetry and data analysis.

It transmits readings in real time, so leaks and deviations show up straight away, and not only on the following month’s bill.

TDRR follows consumption in real time and raises an alert when a leak or an equipment fault appears before the bill arrives.

It depends on the consumption profile and the type of operation. The initial assessment points to the most suitable combination.

Yes. SEA 360º and TDRR, for example, are often contracted together, as a bundle.

It is a free online assessment with ten questions about your operation. At the end, you get a score by area and the priorities for each gap. It takes about three minutes.

Add up 12 months of billed volume, average the three lowest-consumption months (the baseline) and compare it with the rest. Then shut the operation down for two hours and read the meter at the start and at the end: if the number moved with nobody using water, there is a leak. The excess over the baseline is what is at stake.

Yes. It does require registration: your name, e-mail and WhatsApp are recorded as you answer, even if you stop halfway. The score, the breakdown by area and the recommendations appear on screen at the end of the questionnaire.

No, and deliberately so. The score measures water management maturity, how much the operation can see of its own water. Savings potential depends on what measurement finds in the operation, and no questionnaire replaces that.

Brazil lost 39.53% of its treated water in distribution in 2024, according to Instituto Trata Brasil, based on SINISA (base year 2024) from the Ministry of Cities. These are losses to leaks, metering errors and unauthorised use, occurring before the water reaches the consumer’s meter.

Alagoas, at 66.9% of distribution losses in 2024. At the other end, Piauí records 24.61% and is the only state already within the legal limit. In all, 16 states lose more than 40%.

Portaria MCID nº 788, de 1º de agosto de 2024, sets three distribution loss ceilings: 35% through 2025, 30% between 2026 and 2032 and 25% from 2033 onwards. It revoked and replaced Portaria nº 490, of 22 March 2021, and applies to municipalities benefiting from federal public funds or financing with Union resources.

No. Distribution loss happens on the utility’s network, before the meter, and makes water more expensive for everyone through the tariff. Internal waste happens after the meter (undetected leaks, equipment out of adjustment, consumption with no known origin) and lands in full on the company’s bill. It is this second one that T&D measures and reduces.

No. The bill analysis is free and creates no obligation. What you do with what comes back is up to you.

A water management specialist takes on the analysis as soon as the bill arrives and gets back to you on whichever channel you prefer: e-mail, phone or WhatsApp.

It does, as long as the figures are readable. We accept PDF, JPG, PNG and WEBP, up to 25 MB per file.

The bill is used for the analysis you asked for and nothing else. The data is handled under the T&D Sustentável Privacy Policy, and you can ask for it to be deleted at any time.

The analysis is only about your operation if there is a bill to read; without one, what comes back is a market average. If you would rather talk first, use the contact page.

No. You refer the contact and T&D runs the technical assessment and the negotiation.

The commission is calculated on the signed contract. The terms are presented during partner registration.

No. There is no exclusivity, no target and no cost to join the programme.

The T&D sales team reports back on every contact you refer and keeps you posted through to the decision.